Privacy Policy

Ezetripz is operated by Bigg Boss Universal Private Limited ("Ezetripz", "we", "us", "our"). This policy explains what personal information we collect when you use our website and services, why we collect it, and the choices you have. By using Ezetripz you agree to the practices described here.

1. Information we collect

Information you give us

• Name, email address, phone number and account password when you register or log in.
• Traveller details needed to make a booking, such as name as per ID, date of birth, gender, nationality, and passport or ID details where required by the airline, operator or authority.
• Billing details and booking preferences. Card, UPI and net banking details are entered on our payment partner's secure page and are not stored on our servers.
• Messages you send to our support team and any feedback you submit.

Information collected automatically

• Device and browser type, IP address, pages visited and time spent.
• Cookies and similar technologies that keep you signed in, remember your searches and help us understand how the site is used.

2. How we use your information

• To search, book, change or cancel flights, buses, trains, hotels and holiday packages for you.
• To send booking confirmations, tickets, itinerary updates and important service messages.
• To process payments, prevent fraud and keep your account secure.
• To provide customer support and resolve disputes.
• To improve our website, services and offers.
• To send promotional offers and newsletters, only where you have opted in. You can unsubscribe at any time.
• To comply with legal and regulatory requirements.

3. Who we share information with

We do not sell your personal information. We share it only as needed to deliver your booking and run our business:

• Travel suppliers: airlines, bus operators, railways, hotels and tour partners who fulfil your booking.
• Payment partners: payment gateways and banks that process your transactions.
• Service providers: hosting, email, SMS, analytics and customer support tools that work on our behalf under confidentiality obligations.
• Authorities: government or law enforcement bodies when required by law or to protect our rights and users' safety.

4. Cookies

We use cookies to keep you logged in, remember preferences, measure traffic and show relevant content. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.

5. Data security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password confidential.

6. Data retention

We keep your information for as long as your account is active or as needed to provide services, resolve disputes, meet tax, accounting and legal obligations, and enforce our agreements. After that, we delete or anonymise it.

7. Your rights and choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask to access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, unless we must keep it by law.
• Withdraw consent for marketing communications at any time.
• Raise a grievance about how your data is handled.

To exercise these rights, email us at info.indizx@gmail.com. We may need to verify your identity first.

8. Third-party links

Our site may link to websites run by others, such as airline or hotel sites. We are not responsible for their privacy practices, so please read their policies before sharing information.

9. Children's privacy

Our services are meant for adults. Bookings for minors must be made by a parent or legal guardian. We do not knowingly collect personal information from children without verifiable parental consent.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. If we make significant changes, we will let you know by email or a notice on the site.