Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Ezetripz website and services, operated by Bigg Boss Universal Private Limited . By accessing the site, creating an account or making a booking, you agree to be bound by these Terms, our Privacy Policy and our Refund Policy.

1. About our service

Ezetripz is an online travel platform that lets you search and book flights, buses, trains, hotels, holiday packages and related services. In most cases we act only as an intermediary between you and the airline, operator, hotel or other supplier ("Supplier"). The travel service itself is provided by the Supplier, and the Supplier's own terms also apply to your booking.

2. Eligibility and your account

• You must be at least 18 years old and legally able to enter into a contract to make a booking.
• You must provide accurate, current and complete information when registering and booking.
• You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use.

3. Bookings and traveller information

• A booking is confirmed only when you receive a confirmation from us by email, SMS or on the site.
• Traveller names must match the government-issued ID or passport used for travel. Errors in names, dates or contact details may lead to denied boarding, extra charges or cancellation, and we are not liable for the resulting loss.
• You are responsible for checking travel documents, visas, health requirements, baggage rules and check-in timings for your journey.
• Schedules, fares and availability are controlled by Suppliers and may change without notice.

4. Prices and payments

• Prices are shown in Indian Rupees (INR) unless stated otherwise and include taxes, unless the page says otherwise.
• A convenience or service fee may apply and is shown before you pay.
• Payment must be made in full at the time of booking through the payment methods offered on the site.
• If a price is displayed incorrectly because of a technical or typographical error, we may cancel the booking and refund the amount paid.
• Promo codes and offers are subject to their own terms, can be withdrawn at any time and cannot be exchanged for cash.

5. Changes and cancellations

Changes and cancellations are governed by the Supplier's fare rules plus any service fee charged by us. Details on how refunds work are in our Refund Policy.

6. Your responsibilities

When using Ezetripz you agree not to:

• Provide false or misleading information, or make fake or speculative bookings.
• Use the site for any unlawful purpose or in violation of any law.
• Use bots, scrapers or automated tools to access or copy our content or pricing.
• Attempt to hack, disrupt or overload our systems, or interfere with other users.
• Resell our services commercially without our written permission.

7. Intellectual property

All content on the site, including logos, text, graphics, layout and software, belongs to Ezetripz or its licensors and is protected by law. You may not copy, reproduce or distribute it without our prior written consent.

8. Our role and limits of liability

• We are not responsible for the acts, errors, delays, cancellations or service quality of Suppliers, including flight delays, schedule changes, strikes, weather, accidents or other events outside our control.
• To the maximum extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid to us for that booking.
• We are not liable for indirect or consequential losses, such as lost income, missed events or emotional distress.
• We do not guarantee that the site will always be available, error-free or free of viruses.

9. Force majeure

We are not liable for failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, government orders, travel restrictions, war, terrorism, strikes, or failure of utilities and networks.

10. Suspension and termination

We may suspend or close your account, or cancel bookings, if we believe you have broken these Terms, acted fraudulently or put other users or the platform at risk. You may stop using the service or ask us to close your account at any time.

11. Indemnity

You agree to compensate and hold harmless Ezetripz, its directors, employees and partners against any claim, loss or expense arising from your breach of these Terms, misuse of the service or violation of any law or third-party right.

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana. We encourage you to contact our support team first so we can try to resolve the issue informally.

13. Changes to these Terms

We may update these Terms from time to time. The updated version applies from the date it is published on this page. Continued use of Ezetripz after that date means you accept the changes.