Refunds on Ezetripz depend mainly on the rules of the airline, bus operator, railway, hotel or tour partner that provides your service. This page explains how we handle cancellations and refunds on your behalf.
Good to know: Always check the fare rules shown at the time of booking. They list the cancellation charges and deadlines that apply to your ticket.
1. How to cancel
- Log in and open My Bookings.
- Select the booking and choose the cancel option, where available.
- If online cancellation is not available, contact our support team at info.indizx@gmail.com or +91 9490675359 with your booking ID.
Cancel as early as possible. Supplier charges usually rise as the travel date gets closer.
2. Cancellation charges by service
| Service | What applies |
|---|---|
| Flights | Airline cancellation fee as per the fare type, plus our service fee. Some fares, such as promotional or super-saver fares, are non-refundable. Taxes may be refundable even when the base fare is not. |
| Buses | Cancellation slabs set by the operator, based on how many hours remain before departure. Within the last few hours before departure, cancellation may not be allowed. |
| Trains | As per Indian Railways rules and IRCTC refund norms. Charges depend on class and time of cancellation, and some tickets (such as confirmed tickets cancelled after chart preparation) may not be refundable. |
| Hotels | As per the property's policy shown during booking. Non-refundable and early-bird rates cannot be refunded. |
| Holiday packages | As per the package terms shown at booking. Charges are based on how many days remain before departure, and amounts already paid to hotels, airlines or visa agencies may be non-refundable. |
3. Non-refundable amounts
- Convenience or service fees charged by Ezetripz, unless the cancellation is due to our error.
- Payment gateway charges, where applicable.
- Fees for optional add-ons, such as seat selection or meals, once they have been used or confirmed.
- Bookings marked non-refundable by the Supplier.
- No-shows, meaning you do not turn up for your travel without cancelling in advance.
4. When we or the Supplier cancel
- If a Supplier cancels or significantly reschedules your trip, you may choose a full refund of the amount paid for that service, or an alternative where one is offered.
- If we cannot confirm your booking after payment, we will refund the full amount.
- Delays, weather disruptions and other events outside our control are handled according to the Supplier's policy and applicable regulations.
5. Refund timelines
Once the Supplier approves the refund, we start processing it. Typical timelines are:
| Payment method | Expected time after approval |
|---|---|
| UPI | 3 to 5 working days |
| Debit / credit card | 5 to 10 working days |
| Net banking | 5 to 7 working days |
| Wallets | 1 to 3 working days |
Airlines and other Suppliers may take extra time to approve a refund. Your bank may also need additional days to show the amount in your account. Refunds are returned to the original payment method.
6. Date changes and modifications
Where the Supplier allows changes to date, time or traveller details, the Supplier's change fee plus any fare difference and our service fee will apply. Name corrections and changes may not be allowed on some tickets.
7. Duplicate or failed payments
If money was deducted but your booking was not confirmed, or you were charged twice for the same booking, the amount is usually returned automatically within 5 to 7 working days. If it does not reach you in that time, contact us with your transaction reference.
8. Need help with a refund?
Write to us at info.indizx@gmail.com with your booking ID, registered email or phone number, and a short description of the issue. We will respond as soon as possible.
Questions about this page?
Write to us at info.indizx@gmail.com or call +91 9490675359.
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